Pisano Strengthens Accessible Product Design Experience with Binclusive
How Pisano achieved WCAG 2.2 Level A compliance with Binclusive for their customer feedback forms
Pisano is a software company that analyzes customer feedback and continuously enhances customer experience. Serving numerous brands globally and in Turkey, Pisano offers user-friendly solutions across digital touchpoints.
By collaborating with Binclusive, Pisano aligned the templates of its customer feedback forms with WCAG 2.2 Level A standards and the requirements of the European Accessibility Act. The goal was to ensure an inclusive experience for every user.
Binclusive’s Contribution to the Process
a) Analysis & Audit
- Automated and manual testing based on WCAG 2.2 Level A
- Accessibility testing with users from various disability groups
b) Technical Reporting
A detailed error report and prioritized action plan delivered to the technical team
c) Ongoing Support During the Compliance Process
One-on-one communication with a Dedicated Account Manager
d) VPAT Documentation
Preparation of a Voluntary Product Accessibility Template (VPAT) in compliance with the European Accessibility Act
Özgür Karataş shares his perspective on the accessibility process carried out with Binclusive:
As part of this collaboration, Pisano’s default feedback collection template within its product was made fully compliant with WCAG 2.2 Level A, ensuring that all legal requirements under the European Accessibility Act were met. As a result, the inclusive and accessible user experience was significantly enhanced—especially for users with disabilities.
